Refund Policy

Most GetFileTools tools are free. This policy explains refunds for paid Pro plans. Last updated: 31 October 2026.

Our promise

We want you to be happy with your plan. Please try the free tools first to check they suit your needs before you upgrade.

When we refund

• Within 7 days: if you are not satisfied with a new plan, contact us within 7 days of purchase and we will review your request. Refunds are normally approved when the plan has had little or no use.
• Duplicate or wrong charge: if you were charged twice or the wrong amount, we will correct it or refund the difference in full.
• Paid but not activated: if you paid and your plan was not activated, we will activate it quickly or refund you in full.
• Technical problems: if a problem on our side stops you using the plan and we cannot fix it, we will refund the unused part of your plan.

When we cannot refund

• Requests made after the 7-day period, unless the situation above applies.
• Plans that have been used heavily, or accounts closed for breaking our Terms of Service.

How to request a refund

Email [email protected] or use our contact page. Please include the email address on your account, the date of purchase and the payment reference. We aim to reply within 2 business days. Approved refunds go back to the original payment method (or the manual payment method you used), and your bank or provider may take several days to show it.

See the pricing page for plan details.